FAQS

  • General Information
  • Shipping
  • Returns and Exchange Policy
  • Gifts
  • Sizing
  • Caring for your jewellery
  • Each piece is made by hand so please expect some slight variation from piece to piece. This is intrinsic to the nature of handmade, artisan jewellery. If you need some advice or assistance with your selection please contact me. Prices are in Australian Dollars AUD

    Find more information on bespoke orders here.

  • Shipping is free within Australia and will be via registered Australia Post.

    International Shipping incurs a flat rate of $30 AUD and the recipient is responsible for import taxes and charges associated with their international order.

    In-stock items will be mailed within 24 business hours of receipt of order.

    Made-to-order items will be mailed in 3 weeks.

    Please contact me if your order is urgent.

  • Change of Mind

    In-stock or one-off pieces may be exchanged within 7 days and returned in original, unworn condition.

    All other pieces are made to order and I am unable to offer returns or exchanges for change of mind.

    Incorrect Size

    If the piece was ordered at the incorrect size then I will try to accomodate a resize where possible. This will normally incur a minimum charge of $20.

    Faulty Items

    Each piece is made to order and I pride myself on beautiful, handmade quality. In the unlikely case that your piece is faulty, I will replace the item. Where there is no way to suitably replace the item I can offer you a refund, including your return shipping charges.

    All returns must be made via registered post to:

    Kim Victoria Jewels

    5 Nicholson Street

    Brunswick East

    Victoria 3057

    Please email kim@kimvictoriajewels prior to returning your item. I cannot accept responsibility for poorly packaged, damaged or lost return post.

  • Wrapping

    Your piece will come boxed along with a cleaning cloth and care instructions.

    Rush Orders

    There are some items that can be expedited. Please email your requirements and I will try to accomodate.

     Specialised Engraving

    You may have up to 4 words engraved inside a band. This will add an additional week to the order and incur a charge of $50.

    My Engraving ;-)

    I am happy to engrave in block letters free of charge. This will add no time to your order.

  • Ring Sizes

    I understand that sizing can be difficult. If you are unsure of your size, please order a ring sizer to be mailed to you. Sizes are standardised so you are also able to be sized by any jeweller or please make an appointment to come into the studio. 

    It is not unusual for your hands to change size over your life.

    In most cases, rings can be resized without too much difficulty. Where possible, resizing will incur a minimum charge of $20.

    See ring sizing conversion chart here.

  • General Care

    Ensure that you do not expose your jewellery to chemicals, perfumes or rough conditions as these can damage stones and metal.

    Please email me with any questions or to have your piece polished and checked. I can offer a full cleaning service for a small fee.

    Sterling Silver

    The sterling silver alloy will naturally blacken over time with exposure to air. This can be removed by cleaning with your included polishing cloth or silver foam. Rinse well and pat dry with a soft cloth.

    Gold

    18ct yellow and white gold is quite stable in its colour and should only require a polish once in a while. Lower carat golds (9ct,14ct) are alloyed with materials that can oxidise in a similar manner to silver.  This can be removed by cleaning with your included polishing cloth or silver foam. Rinse well and pat dry with a soft cloth.

    Gems

    It is important to understand that gem stones can be fragile. Even diamonds, sapphires and rubies can be chipped and fractured if they are impacted. Please remove your jewellery if there is a risk of this occurring. It is wise to check all settings regularly as metal wears over time and pieces will need to have their settings tightened or replaced.